Terms and Conditions

Enrolment in and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below. In this agreement, Moonriver Lodge may be referred as the “The lodge” or “we”.

All reservations should be made in writing by e-mail to info@moonriverlodge.com or by phone messaging (WhatsApp) to +6017 – 657 1898. We will promptly answer every request within 48 hours of receipt of request.

Full payment is required to secure reservation. It is required for group reservation (GIT) which must be paid at least 45 days prior to the check in date. Full payment is also required for individual reservation (FIT), which must be paid at least 14 days prior to the date of arrival.

Prices are quoted in local currency, based on exchange rates in effect at the time of quotation. Prices are subject to change without notice.

Cancellation / Postponement Policy
No Cancellation and refunds are allowed once bookings are made.
Should guests postpone their trip or change their dates from the agreed dates, we reserve the right to requote the agreed prices or rate.

Terms of Payment
Moonriver Lodge will charge guests based on a minimum guaranteed number of pax if the actual turnout is less. However, should the actual number exceed the minimum guaranteed, charges will be based on actual turnout. No show guest will be charged 100% of the package/activity rates. There shall be no refund to any part of a package not being utilised (e.g. meals, activities, transfers, etc) by the guests. All changes regarding the number of pax reserved on a confirmed reservation should be finalised at least fourteen (14) days for GIT and seven (7) days for FIT. For any downward change/s (confirmed/reserved) number, we will charge based on the reserved/confirmed/guaranteed number. Any upward change/s is subject to availability, and we will charge based on the latest/recent agreed numbers.

All vehicles are parked at the owners’ / guests’ risk. Should a problem occur with a vehicle in the lodge’s car park, the lodge cannot accept any liability.

Damage to Resort Property
We reserve the right to charge guests the cost of rectifying any damage, caused by the deliberate, negligent, or reckless act of the guest to the resort’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to send an invoice for the repair amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Inappropriate Behaviour
It is the resort’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the resort reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the resort’s discretion, or guests may be asked to leave the resort.

Lost / Damaged Property
While the lodge has taken appropriate measures to safeguard guest’s belongings, these remain the sole responsibility of the guests themselves. The lodge is not liable to belongings stolen or damaged during the guests stay in the resort areas. If we find any lost property, we will make every reasonable effort to locate the owner and return it, and if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the resort.

Pets Policy
Pets are not allowed at Moonriver Lodge.

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